Service support
Improving customer needs is our never-ending pursuit
Service support
Main services——
Power plant:
Huaneng Yuhuan Power Plant, Huaneng Shidongkou Power Plant, Huaneng International Power Co., Ltd. Changxing Power Plant, Huaneng International Power Co., Ltd. Fuzhou Power Plant, Guodian Huangjinbu Power Plant, Guodian Jianbi Power Plant, Guodian Taizhou Power Plant, Guodian Beilun Power Plant, Guodian Sulong Power Plant, Guodian Changzhou Power Plant, Guodian Heze Power Plant, Guodian Suqian Thermal Power Plant, Guodian Hebei Longshan Power Plant, Guodian Bengbu Power Plant, Guodian Chenjiagang Power Plant Guohua Ninghai Power Plant, Guohua Xuzhou Power Plant, Guohua Taishan Power Plant, Guohua Taicang Power Plant, Guohua Hebei Dingzhou Power Plant, Shanghai Waigaoqiao Second Power Generation Co., Ltd., Shanghai Waigaoqiao Third Power Plant, Shanghai Shangdian Caojing Power Generation Co., Ltd., Shanghai Jinshan Petrochemical Thermal Power Plant, Zhangjiagang Power Plant, Zhejiang Energy Jiaxing Power Plant, Zhejiang Energy Leqing Power Plant, Zhejiang Energy Lanxi Power Plant, Zhejiang Energy Liuheng Power Plant, Datang Ningde Power Plant Datang Wusha Mountain Power Plant, Anhui Chaohu Power Plant, Huainan Pingwei Second Power Plant, Huaibei Pingshan Power Plant, Jiangxi Fengcheng Power Plant, Ningxia Zhongning Power Plant, Zhanjiang Xiexin Power Plant, Hubei Dabie Mountain Power Plant, Inner Mongolia Huadian Baotou Power Plant, Henan Pingdingshan Yaomeng Power Plant, Guizhou Xineng Pannan Fa'er Power Plant, etc;
Port terminal:
Jiangyin Shenxia Port, Guangzhou Xiji Port, Guotou Meizhou Bay Port, Zhoushan Wugang Port, Taicang Wugang Port, Fangchenggang Shenglong Port, Zhenjiang Jianbi Port, Taizhou Power Plant Port, Jiangyin Sulong Port, Jiaxing Dushan Port, Ningbo Guangming Port, Zhoushan Coal Transfer Port, Zhejiang Liuheng Port, etc;
Steel mills:
Baosteel, Wuhan Iron and Steel, Ningbo Iron and Steel, etc;
Host factory:
Shanghai Zhenhua Heavy Industry Group Co., Ltd., Dalian Huarui Heavy Industry Group Co., Ltd., Shanghai Electric Group Co., Ltd., Shanghai Electric Power Environmental Protection Equipment Factory Co., Ltd., Jiangsu Gongli Heavy Machinery Co., Ltd., China National Technology Import and Export Corporation, etc
Technical management and monitoring situation:
Firstly, the technical department prepares production processes and processing requirements according to the contract requirements, and implements them for each process. Workshop technicians and class leaders make tooling and tools according to the requirements and work together with technical colleagues to solve existing problems.
Quality monitoring situation:
Our company's quality inspectors collaborate with workshop technicians and technical departments to monitor the quality of processed products before, during, and after production, and work together with workers to solve quality problems at any time.
The second product can only leave the factory after passing the joint acceptance of three departments.
On quality issues, quality inspectors have absolute veto power and implement strict quality and efficiency linkage measures for workers.
Four companies often organize frontline production personnel to participate in on-site debugging and installation work, in order to increase quality awareness and product awareness.
For product quality and technical problems that can be solved within the company, the technical department usually collaborates with workshop technicians and workers to solve them. If the factory has difficulties in solving the problems, they are transferred to our company's external technical consultants for assistance until they are resolved.
In terms of delivery schedule guarantee:
After signing the contract, based on the delivery time required by the contract, combined with the current production tasks and scheduling situation of the company, procurement, production, and after-sales departments will coordinate and cooperate carefully to ensure the delivery progress of each link, including the procurement of external parts and production materials, workshop manufacturing, shipment site, on-site installation, and final contract equipment acceptance, effectively ensuring that the delivery progress meets the customer's on-site needs.
Transportation measures for large components:
According to national boundary regulations, during the transportation of large components, strict adherence to transportation management requirements is required. During the loading and unloading process, it is necessary to ensure that the large component pads are safe and stable without displacement, prevent deformation, strictly prohibit collision and friction, avoid damage, and take every protective measure to ensure that the large components arrive at the installation site safely and undamaged.
In terms of technical service and after-sales service guarantee:
During on-site installation or technical guidance, according to customer needs, assign personnel who are physically healthy, responsible, knowledgeable in management, and have technical experience to the site, do a good job of communication and coordination, ensure the safety and normal operation of equipment installation and commissioning, and ensure that every process is well controlled. After the equipment acceptance, our company promises to implement the "three guarantees" during the warranty period. If there are any product quality problems or the owner needs on-site technical after-sales service, our company promises to respond to the user's requirements in a timely manner, arrive at the site within the time specified by the user to solve the problem, and provide free repair or replacement or technical after-sales service for the user in a timely manner, to ensure the normal production of the user. After the warranty period, our company also establishes a regular tracking and follow-up system with users, usually once every three months, to ensure the normal and safe product quality or applicable performance until the user is satisfied.
Our company's principle in designing and manufacturing products is to always understand customer needs and provide comprehensive solutions. We welcome friends from all walks of life to visit our company for inspection and guidance, promoting our continuous improvement and producing products that are more suitable for our customers.
Power plant:
Huaneng Yuhuan Power Plant, Huaneng Shidongkou Power Plant, Huaneng International Power Co., Ltd. Changxing Power Plant, Huaneng International Power Co., Ltd. Fuzhou Power Plant, Guodian Huangjinbu Power Plant, Guodian Jianbi Power Plant, Guodian Taizhou Power Plant, Guodian Beilun Power Plant, Guodian Sulong Power Plant, Guodian Changzhou Power Plant, Guodian Heze Power Plant, Guodian Suqian Thermal Power Plant, Guodian Hebei Longshan Power Plant, Guodian Bengbu Power Plant, Guodian Chenjiagang Power Plant Guohua Ninghai Power Plant, Guohua Xuzhou Power Plant, Guohua Taishan Power Plant, Guohua Taicang Power Plant, Guohua Hebei Dingzhou Power Plant, Shanghai Waigaoqiao Second Power Generation Co., Ltd., Shanghai Waigaoqiao Third Power Plant, Shanghai Shangdian Caojing Power Generation Co., Ltd., Shanghai Jinshan Petrochemical Thermal Power Plant, Zhangjiagang Power Plant, Zhejiang Energy Jiaxing Power Plant, Zhejiang Energy Leqing Power Plant, Zhejiang Energy Lanxi Power Plant, Zhejiang Energy Liuheng Power Plant, Datang Ningde Power Plant Datang Wusha Mountain Power Plant, Anhui Chaohu Power Plant, Huainan Pingwei Second Power Plant, Huaibei Pingshan Power Plant, Jiangxi Fengcheng Power Plant, Ningxia Zhongning Power Plant, Zhanjiang Xiexin Power Plant, Hubei Dabie Mountain Power Plant, Inner Mongolia Huadian Baotou Power Plant, Henan Pingdingshan Yaomeng Power Plant, Guizhou Xineng Pannan Fa'er Power Plant, etc;
Port terminal:
Jiangyin Shenxia Port, Guangzhou Xiji Port, Guotou Meizhou Bay Port, Zhoushan Wugang Port, Taicang Wugang Port, Fangchenggang Shenglong Port, Zhenjiang Jianbi Port, Taizhou Power Plant Port, Jiangyin Sulong Port, Jiaxing Dushan Port, Ningbo Guangming Port, Zhoushan Coal Transfer Port, Zhejiang Liuheng Port, etc;
Steel mills:
Baosteel, Wuhan Iron and Steel, Ningbo Iron and Steel, etc;
Host factory:
Shanghai Zhenhua Heavy Industry Group Co., Ltd., Dalian Huarui Heavy Industry Group Co., Ltd., Shanghai Electric Group Co., Ltd., Shanghai Electric Power Environmental Protection Equipment Factory Co., Ltd., Jiangsu Gongli Heavy Machinery Co., Ltd., China National Technology Import and Export Corporation, etc
Technical management and monitoring situation:
Firstly, the technical department prepares production processes and processing requirements according to the contract requirements, and implements them for each process. Workshop technicians and class leaders make tooling and tools according to the requirements and work together with technical colleagues to solve existing problems.
Quality monitoring situation:
Our company's quality inspectors collaborate with workshop technicians and technical departments to monitor the quality of processed products before, during, and after production, and work together with workers to solve quality problems at any time.
The second product can only leave the factory after passing the joint acceptance of three departments.
On quality issues, quality inspectors have absolute veto power and implement strict quality and efficiency linkage measures for workers.
Four companies often organize frontline production personnel to participate in on-site debugging and installation work, in order to increase quality awareness and product awareness.
For product quality and technical problems that can be solved within the company, the technical department usually collaborates with workshop technicians and workers to solve them. If the factory has difficulties in solving the problems, they are transferred to our company's external technical consultants for assistance until they are resolved.
In terms of delivery schedule guarantee:
After signing the contract, based on the delivery time required by the contract, combined with the current production tasks and scheduling situation of the company, procurement, production, and after-sales departments will coordinate and cooperate carefully to ensure the delivery progress of each link, including the procurement of external parts and production materials, workshop manufacturing, shipment site, on-site installation, and final contract equipment acceptance, effectively ensuring that the delivery progress meets the customer's on-site needs.
Transportation measures for large components:
According to national boundary regulations, during the transportation of large components, strict adherence to transportation management requirements is required. During the loading and unloading process, it is necessary to ensure that the large component pads are safe and stable without displacement, prevent deformation, strictly prohibit collision and friction, avoid damage, and take every protective measure to ensure that the large components arrive at the installation site safely and undamaged.
In terms of technical service and after-sales service guarantee:
During on-site installation or technical guidance, according to customer needs, assign personnel who are physically healthy, responsible, knowledgeable in management, and have technical experience to the site, do a good job of communication and coordination, ensure the safety and normal operation of equipment installation and commissioning, and ensure that every process is well controlled. After the equipment acceptance, our company promises to implement the "three guarantees" during the warranty period. If there are any product quality problems or the owner needs on-site technical after-sales service, our company promises to respond to the user's requirements in a timely manner, arrive at the site within the time specified by the user to solve the problem, and provide free repair or replacement or technical after-sales service for the user in a timely manner, to ensure the normal production of the user. After the warranty period, our company also establishes a regular tracking and follow-up system with users, usually once every three months, to ensure the normal and safe product quality or applicable performance until the user is satisfied.
Our company's principle in designing and manufacturing products is to always understand customer needs and provide comprehensive solutions. We welcome friends from all walks of life to visit our company for inspection and guidance, promoting our continuous improvement and producing products that are more suitable for our customers.
TEL：0574-65630087
Hotline：0574-65630059
